Frequently Asked Questions (FAQ)

Silkworms - Frequently Asked Questions General Shipping Questions:
Q1 - When will my order ship?

Q2 - When will I receive my order?

Q3 - Do you ship outside the U.S. or to Hawaii and Alaska?

Q4 - I have an emergency and need an order asap. What can you do?

Q5 - Are your animals guranteed to arive alive?

Q6 - It's cold, far away, etc. where I live. Is it safe to ship live animals to me?

Q7 - May I pickup an order at your shop instead of having it shipped?
Customer Service and Ordering
Q8 - May I place an order over the phone instead of on the website?

Q9 - I have a problem with my order. What should I do?

Q10 - What is your phone number?

Q11 - I would like to order praying mantises, silkworms, fruit flies, etc. How much is that and what is the total, including shipping?

Q12 - I placed an order, but have not received it or gotten any confirmation

Q13 - I did not receive tracking information for my shipment

Q14 - May I return my purchase?
Fruit Fly Questions
Q15 - Why don't your flies fly?



Q1 - When will my order ship?
A - We ship Monday through Wednesday only. Sorry, no exceptions. Orders placed after 10am Wednesday are shipped the following Monday. Otherwise, your order will ship the next day. If the scheduled shipping day falls on a postal holiday, your order will ship the next scheduled shipping day. For more information, please see our Shipping Info Page.
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Q2 - When will I receive my order?
A - We ship Monday through Wednesday only. After your order is shipped, it will usually take 2-3 days in transit until you receive it, occasionally longer. If you live in the San Diego area, it will most likely take one day in transit. Please note, USPS does not guarantee that your priority mail shipment will arive within the 2-3 days window, so it may sometimes take longer. In such a case, we would please ask for your patience and understanding. If you need 1-2 day shipping guranteed, please contact us to make arrangements.
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Q3 - Do you ship outside the U.S. or to Hawaii and Alaska?
A - No, we do no ship outside the U.S. We do not ship the Hawaii. We DO ship to Alaska, but cannot offer a live guarantee.
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Q4 - I have an emergency and need an order asap. What can you do?
A - We understand you have an emergency and will try to help. We can ship via 1-2 day USPS express. Please contact us with your zip and what you will order and we will a quote for the 1-2 day express option. Please note, we can only ship Monday through Wednesday.
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Q5 - Are your animals guranteed to arive alive?
A - Yes, we include a live guarantee with your purchase. However, there are certain conditions of that guarantee. Before you place an order, please be sure to read our live guarantee policy Here.
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Q6 - It's cold, far away, etc. where I live. Is it safe to ship live animals to me?
A - Yes, we ship our products all over the country in cold and hot weather and very seldom have a problem. The biggest danger is the safety of the package upon delivery. Please be sure you attend to your package right away and be sure it's not sitting in the sun or a hot mailbox for any length of time. If your daytime high temperature will be 40 degrees or below, do order a heat pack and you should be just fine in freezing weather. Long shipping delays can occasionally result in a DOA. We do, however, offer a live guarantee. You'll find the details and terms of the live guarantee HERE.
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Q7 - May I pickup an order at your shop instead of having it shipped?
A - Unfortuanately, no. We ship orders only.
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Q8 - May I place an order over the phone instead of on the website?
A - For security and administrative reasons, we can only accept orders placed on the website. Don't worry, our site is completely safe and secure and we do not sell your personal data. For more information about your privacy and data security, please see our privacy policy.
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Q9 - I have a problem with my order. What should I do?
A - Please contact us right away and we will do our best to secure your satisfaction and make it right.
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Q10 - What is your phone number?
A - As an online business, the fastest and most efficient way for you to contact us is by using our contact form HERE
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Q11 - I would like to order praying mantises, silkworms, fruit flies, etc.
How much is that and what is the total, including shipping?

A - All products and prices are listed on our website. If you would like to know what your grand total would be, the best way is to add the items to your shopping cart and pretend you are going to check out. Your shipping and total will be displayed without entering any payment information.
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Q12 - I placed an order, but have not received it or gotten any confirmation
A - There are several possibilities. Perhaps you did not complete the order to the final step. Or maybe the shipment is on its way and is running late. We also may have tried to contact you with a problem or question about your order and did not receive a reply. In such cases, the correspondence is most likely in your junk mail folder. Contact us and we will let you know the status of your order.
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Q13 - I did not receive tracking information for my shipment
A - We automatically send the tracking information to the email address you gave when you placed the order. If you did not receive that message, please check your junk mail folder or your deleted items folder in case you missed it. If you still cannot find it, let us know and we'll happily have that resent.
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Q14 - May I return my purchase?
A - Living and perishable items cannot be returned due to odvious reasons. Silkworm food is a perishable item. Gift cards cannot be returned or transferred. Non-living items can be returned within 30 days. The shipping cost will not be returned unless the item was defective or otherwise not as described. Please return your unopened and unused purchase to:
The Silkworm Shop
PO Box 84773
San Diego CA 92138
Please see the full details of our return policy HERE.
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Q - Why don't your flies fly?
A - Our flies don't fly. That's the great thing about them. They cannot fly because the 1/8'' Drosophila hydei have been genetically engineered so that their wing muscles are too week for flight. The Drosophila melanogaster have been breed so that they do not have wings at all. No wings, no flight. Because our flies do not fly, they are perfect for many uses, including a live feeder and for conducting various experiments on.
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